Returns & Exchanges
At Runway Scout, we want you to love your purchase, which is why we offer a flexible 30-day return policy for store credit or exchange on all full-priced items. Please ensure all items are returned in their original, unworn condition with tags still attached to qualify for a return.
Check Eligibility
Verify that your items are within the 30-day return window and are not marked as 'Final Sale' or non-returnable categories like intimates.
Initiate Online Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to send back and choose your preferred return method.
Package and Post
Securely pack your items in their original packaging, attach the provided shipping label, and drop your parcel off at any authorized post office or carrier location.
Receive Your Credit
Once our warehouse team inspects and approves your return, you will receive an email containing your store credit voucher or confirmation of your exchange shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing